How every Packworkz order works.
Four stages. Zero ambiguity. One team responsible for all of it.
Configure and Quote
Start by browsing our catalogue of 110+ SKUs or describing what you need. No sales call required. No commitment until you approve.
Browse or describe
Find your SKU in our catalogue or tell us what you need — we'll source it.
Configure your spec
Select material, dimensions, print type, and quantity. Live price estimate updates as you configure.
Submit your quote request
Takes under 5 minutes. We review every quote manually and respond within 48 hours.
Receive itemised quote
Detailed breakdown of pricing, timeline, and payment terms. You approve before anything starts.
We Source and Match
Once you approve the quote, PackOS gets to work. We don't just assign one vendor — we assign the best one with backups in place.
SmartMatch factory selection
PackOS matches your SKU spec to the most suitable factory from our verified network.
3 backup vendors assigned
Two additional qualified vendors are confirmed for your order. If the primary delays — a backup ships immediately.
Pre-production sample
A physical sample is produced and sent to you for approval before bulk production begins.
You approve before bulk run
No bulk production starts without your sign-off on the sample. Your control.
QC at Every Stage
Quality is not your vendor's job. It's ours. Three checkpoints on every order before anything leaves the factory.
Pre-production approval
Sample approved by you. Colour, dimensions, material, and print quality confirmed against spec.
In-process inspection
For orders above ₹2L, our QC team checks mid-production batches. Issues caught before they scale.
Pre-dispatch photo check
Every single order. Photo evidence uploaded to your dashboard before dispatch.
You see everything
Photos, batch records, and QC sign-off documents available in your dashboard. No surprises.
Delivered and Tracked
We manage factory pickup, interstate freight, customs documentation for exports, and last-mile delivery. One team. One tracking link.
Factory pickup coordinated
We arrange collection directly from the factory. You don't coordinate with anyone.
Real-time tracking
Live tracking link in your dashboard from the moment goods are dispatched. Updated at every milestone.
Export documentation handled
For international orders — shipping bill, certificate of origin, packing list, and customs docs all managed by our team.
Delivered and confirmed
Delivery confirmation uploaded to your dashboard. Invoice generated. Reorder available in one click.
Common questions
What is the minimum order quantity?
How does the 48-hour quote work?
Can I get credit terms?
Do you handle export orders?
What happens if my order has a quality issue?
Can I order packaging design separately?